Privacy Policy

1. Information We Collect

We collect only the information necessary to provide our services, communicate with users, and improve website performance. This may include:

• First and last name
• Phone number
• Email address
• Service location address
• Service details
• Information voluntarily submitted by the user
• Technical data: IP address, cookies, browser information, interaction history

Information from Third-Party Services

We may receive data from:

• analytics platforms (such as Google Analytics),
• advertising systems (Google Ads, Meta),
• CRM tools and service-processing platforms.

We do not collect sensitive personal information unless voluntarily provided by the user.

2. How We Use Information

We use personal information solely for legitimate business purposes, including:

• processing service requests;
• communicating with users;
• providing cost estimates;
• scheduling and delivering services;
• improving customer experience;
• ensuring security and fraud prevention;
• complying with legal obligations.

We do not sell personal information and do not share it for monetary benefit.

3. Disclosure to Contractors and Service Providers

We may share limited information with contractors or service providers when necessary to fulfill a service request.

Such disclosure may involve:

• technicians or contractors performing the service,
• analytics platforms (in an anonymized format),
• legal authorities when required by law.

Contractors are required to use the information only for completing the requested service.

4. Your Privacy Rights in the United States

Depending on your state of residence, you may have the following rights:

Right to Access

You may request to know:

• what data we collect,
• how we use it,
• categories of third parties who may receive your data.

Right to Delete

You may request deletion of your personal information, except when the data is required for:

• providing the service,
• legal compliance,
• fraud prevention.

Right to Correct

You may request correction of inaccurate or outdated information.

Right to Opt Out of Sale or Sharing

We do not sell personal information but must inform users of their right to opt out.

Right to Non-Discrimination

We do not discriminate against users who exercise their privacy rights.

5. Cookies and Tracking Technologies

We use cookies, pixel tags, and tracking technologies to:

• analyze user activity,
• enhance website functionality,
• perform marketing optimization.

You may disable cookies in your browser settings.

6. Data Storage and Protection

We apply administrative, technical, and physical safeguards to protect personal information, including:

• encryption,
• restricted access controls,
• system monitoring,
• routine security audits.

We retain data only as long as necessary to fulfill the purposes described in this Policy or as required by law.

7. Children's Privacy

In compliance with the Children's Online Privacy Protection Act (COPPA):

• we do not knowingly collect information from children under age 13;
• we delete such data if we become aware it was provided.

8. Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Policy

We may update this Privacy Policy as needed. The most current version will always be available on this page.